Start by defining what the customer can do and what the salon receives. The supported installation depends on your website and salon configuration.
Choose the website option you need
You can use the grooming software on its own, ask about connecting an existing salon website or discuss a new Flor website. A new website is a separate scoped service; it is not automatically included with every software account.
If you already have a site, identify who can update it and where its booking buttons appear. The team can assess the platform and the supported connection before changing the customer journey.
Decide what the booking button promises
A request for a preferred time and an immediately confirmed appointment are different outcomes. Use button text and success messages that match the enabled workflow. Do not tell a pet owner a time is reserved if the salon still needs to review the request.
GroomAI.ca is the software information website. Its demo form contacts Flor about the software; it does not book a pet’s appointment. Customers book through the individual salon’s configured experience.
Prepare the salon behind the page
A polished booking button cannot correct an unavailable groomer or an unfinished service setup. Complete the calendar configuration before inviting customers to rely on it.
- Review services and their appointment durations.
- Check staff availability, eligible services, time off and location timezone.
- Agree what client and pet information the booking journey needs.
- Confirm the salon’s contact details, communication settings and enabled payment behaviour.
- Identify who reviews requests or changes in the workspace.
Test the complete path on a phone
Use an agreed test record. Start on the salon homepage, find the booking action and follow it through the configured journey. Check the destination, selected salon, service and time. Review the message displayed at the end and the record received by the salon.
Also test an unavailable time, a changed service and any payment option you intend to offer. Verify customer emails separately from the on-screen result. Remove or resolve test appointments through the salon’s normal process before launch.
Make the handoff clear
Give staff a short description of where requests arrive and how to respond to changes. Check important links after updates to either the website or the booking setup. Keep a clear contact route for clients who need help.
To assess a connection with Flor, send your public website address, platform if known and desired booking workflow. Do not put login credentials or client records in the public enquiry form.
Published by Flor Technologies to help you evaluate the software. Confirm your salon’s feature configuration during a walkthrough.